Our team of highly experienced and customer service oriented help desk staff will be available to you and your staff 24 hours a day, 7 days a week. Should a problem arise, our experts are literally a phone call or e-mail away from solving it with minimal business disruption. Our comprehensive support allows us to solve any problem for you, regardless of the cause, thus greatly reducing end user frustrations.

The owners of Databay are always available and monitoring the progress of our support staff to insure optimal and consistent service to our clients.

Our Service Guarantee

With over fifteen years of hands on business ownership and management experience, we understand how critical the accuracy, the flow and the security of information is to your business. We are so confident of our product, it’s substantial benefits and the people behind it, we guarantee our performance. With one of the industry’s strictest Service Level Agreements, we will actually pay penalties to you if our product or our support team falls short of your expectations. We back our words with hard cash. Our Service Level Agreement will also specify strict guidelines in such areas as response time, problem resolution time and system maintenance. Due to our commitment to become your company’s long-term solution for data management, we hold ourselves to the highest standards in the industry.

Our Security Standards

Many small to medium sized businesses lack adequate backup procedures, disaster recovery plans and other security measures. Our powerful servers are equipped with redundant and mirrored drives with automatic nightly backup. Multilevel firewalls and encryption technology protect your data 24 hours a day, 7 days a week. Our experienced staff monitors the integrity and the security of your data around the clock.

On Going Development

Although our product is finished, tested and already benefiting various size businesses, our programmers relentlessly continue to improve and develop our system to better serve you. Fortunately, unlike maintaining an in house information management system, you receive all updates complimentary. Our staff will handle all future changes and modifications quickly and accurately, without disruption to your business. This allows you to continually see improvements without additional costs to your business.

Our team of highly experienced consultants will listen carefully and learn about your company and it’s information management requirements. Once we are confident we know what your needs are, our seasoned programmers will customize our system to fit your exact needs. Immediately after we have your approval, we will train your staff on our user-friendly system. Flexible, and customizable. Databay accommodates all company sizes, from small organizations to those with thousands of employees.

Untitled Document Phone: 480-445-9175   |  Fax: 480-718-7755  |  Email:  info@databay.net